Refund Policy

Last updated: October 2025

Eligibility

Refunds or exchanges are applicable within 7 days of purchase for unused, unopened items in original condition.

Non-Returnable Items

Customized installations or services that have already been performed are not eligible for refunds.

Faulty or Damaged Products

If a product is defective or arrives damaged, please contact us immediately with proof (photo/video) for evaluation.

Process

Approved returns must be sent back in original packaging. Refunds will be issued via the original payment method within 7–14 business days.

Service Cancellations

Cancellations made less than 24 hours before a scheduled service may incur a service charge.

Refund Timelines

Once approved, refunds are typically processed within 7–14 business days. Bank or card issuer processing times may affect when the funds are available in your account.

Legal Entity: All sales and services on this website are provided by CHUAN SENG TRADING SDN BHD (Reg. No.: 200401008402 / 646906-K), operating under the brand name BrightStorm.Registered Address: No. 7, Jalan Perusahaan 1, Bagan Lalang, 13400 Butterworth, Penang, Malaysia.